The 2014 13th Annual Chicagoland Learning Leaders Conference, Learning Beyond the Classroom, is an one-day, multi-track collaboration to learn best practices from the Executive Learning Exchange’s powerful network of learning and talent development leaders hosted by Allstate Insurance Company.

Barbara Higgins is Senior Vice President, Customer Experience at Allstate Insurance Company. She has more than 25 years of experience in operations, market research, brand management and leadership, and has been active in her community through both non-profit board membership as well as guest lecturing at various universities.

Previously, she was Vice President, Customer Experience at United Airlines, where she drove significant operational improvements through engagement with pilots, flight attendants, reservations agents, and other front line employees worldwide, and led the customer experience work stream as part of the integration process for the merger with Continental Airlines, creating the world's largest carrier.

Before this, Ms. Higgins served for almost 19 years in various executive positions at The Walt Disney Company, including international assignments as Vice President, Operations Integration and Planning at Disneyland Paris and Director, Operations Task Force for Hong Kong Disneyland.

For the 13th year in a row, a Chicagoland company is hosting our highly interactive exchange and intense action learning experience. We ended the day with networking reception onsite at Allstate Insurance Company.