With a new strategy in place to achieve its mission to become America's most-loved pharmacy-led health, wellbeing, and beauty retailer, Walgreens is evolving its approach to leadership. This approach, Authentic Leadership, encourages leaders to put their customers first, to empower and support their people, to focus on the things that matter, and to connect and collaborate with others. Authentic leaders will be instrumental in helping their teams deliver extraordinary customer service and patient care, and ultimately enabling Walgreens to deliver its strategy.
Work is underway to 'crowdsource' ideas from across the organization. Focus groups, surveys, and informal conversations are taking place to help define effective leadership needed to drive Walgreen's strategy forward and to stay competitive in a rapidly changing environment. This session will provide best practices and lessons learned in approach for both defining and activating a new leadership model within an organization with a rich tradition, history, and culture.
- Provide background and context to help people understand the big picture when crowdsourcing feedback; align with organizational mission and strategy.
- Leverage a variety of techniques for sourcing feedback; use both formal and informal channels.
- Cast as wide of a net as possible; a diverse, representative sample is critical to gain buy-in and inform the finished product.
