Session Focus: Dynamic Dialogue, mastering the Art of Feedback with Melissa Versino.

In this enlightening session, Melissa Versino, author and leadership development expert, along with Michael Kester, explored the transformative power of feedback in professional settings. The discussion centered on how to turn traditional feedback flaws into opportunities for growth and development.

Melissa Versino emphasized the critical nature of feedback, stating, "Feedback is something I care about so much because it has the potential to make profound impacts on people. It can either really help their growth and development, improve their experience in their work and in their life, or just be soul crushing and really tear people down."

Key Takeaways:

1. Empathetic Inquiry: The session highlighted the importance of using a coaching-based approach to feedback. By asking questions and seeking to understand the other person's perspective and experiences, we can create more meaningful and effective feedback conversations. This approach helps bridge the gap between intention and impact, leading to more productive outcomes.

2. Balance and Specificity in Feedback: Participants learned about the importance of maintaining a positive-to-constructive feedback ratio of approximately 6:1. Moreover, the speakers stressed the need for all feedback, especially positive, to be specific and meaningful. This involves detailing the observed behavior and its impact on the organization, moving beyond generic praise like "good job."

3. Evolve Beyond Formal Feedback Models: While feedback models can provide structure, the ultimate goal should be to foster natural, ongoing dialogues that incorporate elements of feedback and coaching. The session encouraged a shift towards exchanging perspectives to improve both parties involved, not just the feedback recipient. This approach helps create a more collaborative and growth-oriented feedback culture.

The session provided valuable insights into the neuroscience of feedback, the challenges with traditional models, and practical strategies for improving feedback conversations. By focusing on empathy, specificity, and natural dialogue, participants were equipped with tools to transform feedback from a potentially daunting experience into an opportunity for mutual growth and development.