Net Promoter Score (NPS) is a simple yet powerful way to gauge customer satisfaction. It divides customers into passives (unenthusiastic customers that can be wooed away), detractors (unhappy customers trapped in the relationship) and promoters (loyal enthusiasts who encourage others to use the solution). In talent development the concept of NPS can be readily applied in areas like onboarding, learning, capabilities management, leadership development, employee engagement and performance management.

This session will explain NPS and its logic and then provide creative insights into how L&D and Talent professionals can apply it to their functions.

This session will focus on providing insight into:

• Provide an overview of Net Promoter Score (NPS)
• Discuss how it can be applied in learning and talent development
• Demonstrate practical methods to deploy collect and report NPS results