Learning leaders actively grapple with how best to measure the results of their training and development efforts and present actionable information to the business. Most organizations have little more than reaction data—smile sheets—to show for their actions. Real measurement provides actionable information to decision-makers. The lack of alignment with the mission and operational goals and objectives and the scarcity of meaningful impact measures are two of the main reasons that training is often undervalued and underfunded.

In this lively and interactive discussion, Bob Danna of Bersin Associates reviewed the current state of learning measurement. About half the session was answering questions from the audience - so bring your most difficult or vexing measurement issues to simulate our discussion.

• Why there is no single best approach to measurement and why the most critical step is to get alignment with operational objectives.
• Best practices from high-impact learning organizations that are well along in the learning maturation process.
• The importance of delivering actionable results, tailored to the audience, that differentiates between process metrics (needed to manage the training function) and results from metrics (that matter to line management).