By 2001, Accenture’s classroom training approach was in turmoil once a hallmark of the company. So Accenture Education was asked to reinvent its approach to classroom training… and make it phenomenal. We knew what content people were going to learn and what methods they would use to learn it. However, the question of how we could create a rich, engaging, exciting, and “phenomenal” classroom-based learning experience… without spending a fortune… remained.

To create a phenomenal classroom learning experience, Accenture developed a four-part total experience model, ensuring that we took “ownership” of four aspects of a learning experience:

Learning Experience
Networking Experience
Enculturation Experience
Guest Experience

We then implemented the total experience model in our classroom conducts, held at the Q Center in St. Charles and worldwide. In this session, you will see firsthand how we built a phenomenal classroom learning experience, with a few specific examples of how we do training at the Q Center.

The total experience is as much a mindset as a strategy.
Total-experience matters and has a business impact
A phenomenal experience does not necessarily mean spending phenomenal amounts of money

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