Business leaders often ask for training. Sometimes training is what they need; more often, it isn’t. Training, Leadership Development, and Organizational Development practitioners find themselves having training conversations about contents and delivery methods when they want to have business conversations about the business needs. Because ultimately, the training and OD professionals know business results will judge them. And in a market downturn, anything that isn’t business-driven gets cut no matter how many leaders it is helping.

This session will explore two practical tools for turning training conversations into business conversations. You’ll learn hands-on the key lessons FranklinCovey has learned over the last ten years as it has moved from being a training company to a solutions provider.

What you’ll learn:

• How to turn a training request into a business conversation
• How to sequence questions in the business conversation (based on FranklinCovey’s best selling Helping Clients Succeed methodology)
• To use a learning strategy worksheet we’ve found essential for making it easy for business leaders to “see” their problems
• How to move the client training requests to a more realistic solution and with measurement