We now have an intergenerational workforce with new demands from Learning and Development (L&D) that is forcing changes on how L & D traditionally delivers learning. The advent of digital transformations, big data and artificial intelligence necessitates that L&D considers other alternatives to provide learning at the "speed of business".

Research and trends are showing that today's learners want more than classroom and e-learning experiences. They want to connect socially at work and "Google" for answers to their questions. How can Knowledge Transfer capabilities support these needs and the shift in these trends? What are the current challenges that face L&D organizations? Today we discuss these challenges and possible alternatives.

Newton Moore, Knowledge Engineering Manager from UL, will share insights into building communities of practice and using social media tools. Prashant Bhat, Director of Learning at Cigna, will share strategies in knowledge transfer that work for customer transaction systems. A lively discussion follows to explore lessons learned and other approaches from the participants.

We recommend:

• Identifying the “knowledge” you want to transfer and why it matters.
• Not to let tool selection determine your strategy but to think through what it is you want to accomplish before selecting a technology.
• Think about how people learn on the job and how they find knowledge and expertise. What tools and people do they access? You might be surprised.

Lessons Learned:

• If you build it, they may not come. Just because you provide tools doesn't mean they will be adopted.
• You need to market, evaluate and incentivize your rollout of these tools
• Align with critical needs of the business. Have a strategy for identifying the key knowledge and insights to transfer.
• Benchmark and maintain an awareness of the field. Things are changing every day and you will need to be knowledgeable of the current trends and solutions.